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Scaffolding on my main line

Hi im new to this. My next door neighbours are building a new home and where they are building it is my telephone line. There building a 3 storey high building and every week are pulling my line higher and higher, some parts hung on scaffolding and dome parts inbetween the boards what can i do as they are unapproachable. 

My in house cameras rely on my wifi and im losing connection. 

4 Replies
Legend 5
Legend 5

You just need to call the broadband team. Number is in the link below.

Lines are now closed however, as they operate 8am-8pm.

FYI that I do not work for NOW, just a NOW customer trying to help

Thank you, ive been searching for there number but had no luck thanks

Elite 3

Personally, I think you need to speak to the building contractors and point out that they are interfering with the Openreach network.  

Expert 3

If it's damage to the openreach network, including interference with overhead cables you can report it to openreach here