Scaffolding on my main line

[Justwantwifi]

Hi im new to this. My next door neighbours are building a new home and where they are building it is my telephone line. There building a 3 storey high building and every week are pulling my line higher and higher, some parts hung on scaffolding and dome parts inbetween the boards what can i do as they are unapproachable. 

My in house cameras rely on my wifi and im losing connection. 

[gavs82008]

@Justwantwifi 
You just need to call the broadband team. Number is in the link below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

Lines are now closed however, as they operate 8am-8pm.

[Justwantwifi]

Thank you, ive been searching for there number but had no luck thanks

[redchiz1]

Personally, I think you need to speak to the building contractors and point out that they are interfering with the Openreach network.  

[chilli2]

If it's damage to the openreach network, including interference with overhead cables you can report it to openreach here https://www.openreach.com/help-and-support/damage-health-and-safety