19-07-2022 19:52
Hi im new to this. My next door neighbours are building a new home and where they are building it is my telephone line. There building a 3 storey high building and every week are pulling my line higher and higher, some parts hung on scaffolding and dome parts inbetween the boards what can i do as they are unapproachable.
My in house cameras rely on my wifi and im losing connection.
19-07-2022 20:00
@Anonymous User
You just need to call the broadband team. Number is in the link below.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
Lines are now closed however, as they operate 8am-8pm.
19-07-2022 20:02
Thank you, ive been searching for there number but had no luck thanks
20-07-2022 10:19
If it's damage to the openreach network, including interference with overhead cables you can report it to openreach here https://www.openreach.com/help-and-support/damage-health-and-safety