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Mikeb33
Advocate

STILL NO BROADBAND

Activate day was the 28th and still not working, wouldn't mind but we use Internet to watch TV becoming a joke should of just stayed with talk talk, any help of anyway? All it's saying on my account is not live yer we're getting it ready 😡

1 Solution
schnapps
Legend 5
Legend 5

Hi @Mikeb33

 

Phone the NOW Broadband Team using the telephone number from this link page below if the three green lights are not showing on the front of the NOW Hub Router.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

View solution in original post

12 Replies
schnapps
Legend 5
Legend 5

Hi @Mikeb33

 

Phone the NOW Broadband Team using the telephone number from this link page below if the three green lights are not showing on the front of the NOW Hub Router.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

Mikeb33
Advocate

Contacted them there saying it's openreach problem and a delay and wait 72hours 😡

AK
Newbie

Having the same problem, go-live was 29th (yesterday), still no internet. There is amber light and the helpline said that an engineer's visit would be needed and it might take 3-5 more days.

gavs82008
Legend 5
Legend 5

@AK 

NOW are fully reliant on OpenReach maintaining the network. So it’s likely they are busy at the moment.

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

@AK Are you changing from another supplier to Now, or is this a new install?

Mikeb33
Advocate

Changing from talk talk

Anonymous User
Not applicable


@Mikeb33 wrote:

Changing from talk talk


As long as you haven't cancelled TalkTalk. that service should continue until Now take over.

As they are both VDSL services you shouldn't need to be at home, all the work will be done in the cabinet/exchange. Just fit the Now router when the TalkTalk one stops working.

Mikeb33
Advocate

The talk talk one has stopped working I am live with now just not connecting on my side since Monday now been waiting for a engineer since Monday, all a big joke really 

Anonymous User
Not applicable

@Mikeb33 

As long as you didn't cancel TalkTalk, that should not have happened, unless the Openreach engineer made a mistake in switching your line from TalkTalk to Now. (or there is some problem at Now's end)

Is the internet led on the router on, and if so what colour is it?

PhilDurham
Mentor

took over 5 weeks for my broadband to be connected. it's still not working right and there's no account details when i try to log onto my account.

 

i was told by NOW, it's £5.04 per day without service and £25 for everytime the openreach guy doesn't turn up.

Mikeb33
Advocate

Having the same problem still got told yesterday there will be an engineer today 31st, booked it of work phoned now this morning to confirm there still coming out and nope it failed l 🤔 madness, been told this morning now another 72hours, the lady I spoke to was fantastic though and understood my anger, hopefully she will get it sorted for me eventually, waiting on the tec team 

JH92
Advocate

I wouldn't get your hopes up about getting quick responses/service. My activation date was the 12th of January and I still don't have service. Just several months of push back texts with no information as to what the problem actually is. Horrendous service.