STILL NO BROADBAND

[Mikeb33]

Activate day was the 28th and still not working, wouldn't mind but we use Internet to watch TV becoming a joke should of just stayed with talk talk, any help of anyway? All it's saying on my account is not live yer we're getting it ready 😡

[schnapps · Accepted solution]

Hi @Mikeb33

Phone the NOW Broadband Team using the telephone number from this link page below if the three green lights are not showing on the front of the NOW Hub Router.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

[Mikeb33]

Contacted them there saying it's openreach problem and a delay and wait 72hours 😡

[AK]

Having the same problem, go-live was 29th (yesterday), still no internet. There is amber light and the helpline said that an engineer's visit would be needed and it might take 3-5 more days.

[gavs82008]

@AK 

NOW are fully reliant on OpenReach maintaining the network. So it’s likely they are busy at the moment.

[Anonymous User]

@AK Are you changing from another supplier to Now, or is this a new install?

[Mikeb33]

Changing from talk talk

[Anonymous User]

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@Mikeb33 wrote:

Changing from talk talk

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As long as you haven't cancelled TalkTalk. that service should continue until Now take over.

As they are both VDSL services you shouldn't need to be at home, all the work will be done in the cabinet/exchange. Just fit the Now router when the TalkTalk one stops working.

[Mikeb33]

The talk talk one has stopped working I am live with now just not connecting on my side since Monday now been waiting for a engineer since Monday, all a big joke really 

[Anonymous User]

@Mikeb33 

As long as you didn't cancel TalkTalk, that should not have happened, unless the Openreach engineer made a mistake in switching your line from TalkTalk to Now. (or there is some problem at Now's end)

Is the internet led on the router on, and if so what colour is it?