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Rubbish Service and woeful technical so called 'help' on website - Dumb as a box of rocks

Broadband is down but the site wont let me speak to an agent until it checks the line - HOWEVER YOU CLEARLY CANT CHECK IT BECAUSE ITS DOWN and the DUMB system just keeps looping me round to check the system it cant check - Who configured this shitegoround ,,, clearly they are thick as pigshit?

Regular Poster

If you use Windows, go to:

Settings > Network & Internet > Change Adapter Settings.
Then right-click a connection and select Properties > IPv4 > Properties.
Finally,select [*] Use the following DNS server address
And input there
Ok > Ok

Try to connect


I’m In Birmingham and mines the same, 3 lights but not working. 

Legend 5
Legend 5

@N_Moane @Scottsolihull 

Posting on here means noting when it comes to broadband as support NEVER come on and post on the forum. You need to call the broadband team. See link for number.

Also @N_Moane  stop swearing on the forum as it's a direct breach of the rules. Granted I see where you are coming from but it's a way for you to get possibly banned.

FYI that I do not work for NOW, just a NOW customer trying to help