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smokey5877
Advocate

Routing issues

Anyone else having issues with routing/DNS. Some sites are available and others aren't via Now Broadband. 

 

eg I can get to google and nowtv websites, but not others, in particular my office VPN 🙂

14 Replies
IanDunsmore
Advocate

Re: Routing issues

I cant get into my santander banking all of a sudden. I can get in using mobile broadband but not when using NOW broadband

Shark
Observer

Re: Routing issues

Yes I’m getting the same issue as well. Never had that before. Can’t get logged into work. Anybody got any ideas how long it will take NOW TV to get this fixed?

Mh0rt
Advocate

Re: Routing issues

This looks to be a national issue as everyone at my work cannot connect to their vpn if they are with Sky/NowTV.

 

Help desk are aware and have received lots of calls this morning but no resolution as yet (that I’m aware of).

schnapps
Legend 5
Legend 5

Re: Routing issues

Seems to be effecting both Sky and NOW Broadband customers including myself where I cant access a number of websites.

 

Here's one Tweet example, where Sky have acknowledged a problem on thier service which would also effect NOW customers.

 

Screenshot_20210820-092209.png

CRAIG_P
Observer

Re: Routing issues

Same issue here, I can't access the work VPN or any of my own websites. Seems to have started around 2 am. Hoping a fix comes out soon.

smokey5877
Advocate

Re: Routing issues

I wish they updated their service status, surely it is in their interest to do so.

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schnapps
Legend 5
Legend 5

Re: Routing issues

Hi @smokey5877

 

NOW are always slow in getting the red banner service warning on their Help Centre website pages when it comes to Broadband outages.

 

I always use Sky Help Twitter to find out about any Broadband issues or outages that they are aware of and acknowledged (where Sky and NOW use the same service infrastructure so normally the problem is mirrored across both Broadband services). . 

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NowBBCustomer
Advocate

Re: Routing issues

Same here, in particular Ionos who provide all my e-mail! One solution is a VPN (I tried Tunnelbear and could then ping the Ionos server). Although having disconnected I now cannot connect to the Tunnelbear VPN. Grrr.

Skitv3
Advocate

Re: Routing issues

Great thinking. I could not access my ionos services from my home broadband but I connected via my Surfshark VPN and it's now running like a dream 🙂

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