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Anonymous User
Not applicable

‎12-11-2019 17:55

Router speed stats VERY different to actual speed

No problems for last 10 months. 

 

Now getting speeds of .5mbps. However, router stats show 15mbps. Interestingly the router speed is ALWAYS the exact same speed - 15356Kbps.

 

Disconnected everything, turned off all wifi, connected only by ethernet cable. Tried different cables and different port. 

 

IF turn router off and restart, get good speed for 2-10 mins, then back to .5mbps. likewise if disconnect telephone cable - good for 2-10 mins then .5mbps.

 

Latest openreach master socket with removable faceplate and test socket. Using test socket and filter - same issue 

 

Have tried new router - same issue 

 

(EO  - exchange only area, so no fibre...)

 

flummoxed. Now TV not interested as speed on box good

 

Anyone have any idea of issue?

 

 

 

 

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1 REPLY 1
Anonymous User
Not applicable

‎12-11-2019 21:11

I have a similar problem. No issues for the first couple of months of service. Now the download speed is ridiculously unstable. We are meant to get 36mb/s and it might reach that for 15 seconds but then rapidly drops to 2mb/s or 700kb/s... then goes up to 8mb/s and on in a cycle. 

I’ve tried altering distance to the router, used a different router as an access point etc. No change. 

I’m thinking the phone line is rubbish. At our old address we had Virgin fibre and the speeds were very very consistent. We had a router issue at one point but new router and Virgin Media Hub as a modem instead and the issue was resolved. 

I'm going to badger NowTV to check the actual phone line because different equipment doing the same thing on multiple devices means it has got to be a line issue. 

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