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Anonymous User
Not applicable

Router shows no internet (orange light)

I moved to now broadband 3 weeks ago and worked fine for 2 weeks. For last week router has orange light for no internet. Have done line check on Now website and says fine and no outages. Any ideas welcome!

3 Replies
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

See if anything in this linked thread below helps in anyway.

 

When resetting the Router, hold the reset button in for around 10 to 15 seconds.

 

Otherwise phone the NOW Broadband Team using the telephone number on the same link.

 

https://community.nowtv.com/t5/Account-and-Billing-Broadband/Internet-down/m-p/568817#M2922 

Anonymous User
Not applicable

Many thanks indeed

@Anonymous User  log in & check

https://help.nowtv.com/service-status 

to see if you are affected by an broadband outage in your area