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Router never arrives

My new router fails to be delivered constantly , I have no way of re ordering it or finding out why its not arriving   my Internet is slow and doesn't reach to the next room without breaking signal,  I've been paying for sure fiber for ages but yet still have the old router that doesn't run the super fibre 

Legend 5
Legend 5


It will be delivered by Royal Mail. You should have received a link to track delivery. 

Call the broadband team to see what’s going on.

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412472
FYI that I do not work for NOW, just a NOW customer trying to help


Now supply the same router, no matter which of their broadband services you use.

So if you upgrade from one of them to a higher one, you won’t get, or need, a new router for that reason.

You might want to ask Now why your broadband isn’t any faster on the upgraded package, though.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.