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Anonymous User
Not applicable

Router keeps disconnecting from Tv, IPad and Phone

After many months of satisfactory service , my router now keeps disconnecting from all appliances. I’ve had all the checks done and it’s apparently all ok !

1 ACCEPTED SOLUTION
gavs82008
Legend 5
Legend 5

@Anonymous User 

It’s also worth splitting the Wi-Fi bands, which should in theory help speed and hopefully reliability.

https://help.nowtv.com/article/improve-broadband-speed

FYI that I do not work for NOW, just a NOW customer trying to help

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7 REPLIES 7
gavs82008
Legend 5
Legend 5

@Anonymous User 

Have you tried doing a factory reset to the router by holding the reset button for 15 seconds?

Are any of your devices connected via Ethernet or is it all Wi-Fi?

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable
Many thanks for your suggestions , I will try that. It’s all via Wi-Fi
gavs82008
Legend 5
Legend 5

@Anonymous User 

It’s also worth splitting the Wi-Fi bands, which should in theory help speed and hopefully reliability.

https://help.nowtv.com/article/improve-broadband-speed

FYI that I do not work for NOW, just a NOW customer trying to help
RoyB
Legend

@Anonymous User 

And slather your Ethernet cables with snake oil 😛

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable

thanks Roy , I like your thinking 😎👍

Anonymous User
Not applicable

Thanks Legend5 , although I have absolutely no idea what that means 😂

RoyB
Legend

@Anonymous User @gavs82008 

He’s actually gavs82008, not Legend 5, though that may not get you any nearer 😛

But as we climb the greasy pole of Now Community activity, we obtain ever-increasing (in most cases) status. You, as befits a new member, are currently at Advocate status, while gavs82008 is at the pinnacle of the greasy pole, the 5th Dan of the Legend status. He also has three stars by his name, meaning he is a Community Contributor, another exalted status.

I am a mere Legend, curiously devoid of any Dan level 😢

But as someone who thinks that splitting should be confined to early VW campervan windscreens, like the ‘splittie’ we saw this morning, I’ll be very interested to know if it brings you any improvement, and if so what.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.