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Anonymous User
Not applicable

Router has not arrived - broadband live today

Hi,

 

My router seems to be lost with royal mail and my broadband goes live today. How can I get online?

 

Is it possible to use my old talktalk router? Can I come collect one from your office in Isleworth,  i live close by? 

 

I obviously do not want to be charged for a service I can't use.

 

Nowtv- Please can you provide some help. 

 

Thanks 

1 REPLY 1
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

You need to phone the NowTV Broadband Helpline in Northern Ireland.

 

The telephone number should be under My Account > Orders & Appointments (click the arrow next to your Hub delivery date or the arrow under your live date to see the telephone number to call).

 

 

The telephone helpline is available, but expect extremely high volume of telephone calls on the line due to the Coronavirus crisis and expect a extremely long waiting time to get through.

 

Unfortunately the TalkTalk Routers are not compatible with the NowTV service, where you need a NowTV or Sky Router (new or old).