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ceiron1
Advocate

Router disconnects 10pm every night

Internet drops for roughly 5s every night. 10pm on the dot. Last 5 nights running now. Any ideas? 

3 REPLIES 3
chilli2
Elite

is there anything in the property tat comes on or goes off at that time?

ie heating, lights etc?

ceiron1
Advocate

Not that i am aware of. Its been installed a week and a half ish. Had no problems until start if this week either.

gavs82008
Legend 5
Legend 5

@ceiron1 

If it’s been over 10 days then the line should be stable. Have you tried doing a factory reset to the router by holding the reset button for 15 seconds? 


Is the internet dropping on both Wi-Fi and Ethernet connections? If it’s just Wi-Fi could be worthwhile splitting the signals. This isn’t a guarantee but something to try and also to say you’ve done this and it still drops.
https://help.nowtv.com/article/improve-broadband-speed

Worth giving the team a call as it’s possible there is a fault somewhere on the line. See link below for number.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help