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Anonymous User
Not applicable

‎02-10-2020 10:17

Router delivery - letterbox?

Hello
 
Does anyone know if NowTV routers will fit through a letterbox? I won't be at the property for my delivery - Royal Mail saying they can't amend the delivery address either. Appreciate any help or advice!
 
Thanks
Izzy
0
1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

‎02-10-2020 10:31 - edited ‎02-10-2020 10:32

Hi @Anonymous User 

 

From my understanding somebody needs to be at the address to sign for the parcel, otherwise The Royal Mail will either attempt to give the parcel to your Neighbour for safe keeping or will take the Router back to their local collection Depot for you to collect or rearrange a new date where somebody must be at home.

 

Here's a help guide for the NowTV Box or Stick where i believe the NowTV Hub Router works on a similar delivery principle.

 

https://help.nowtv.com/article/when-will-i-get-my-now-tv-order 

 

Maybe give the NowTV Broadband Team a call for clarification.

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1 REPLY 1
schnapps
Legend 5
Legend 5

‎02-10-2020 10:31 - edited ‎02-10-2020 10:32

Hi @Anonymous User 

 

From my understanding somebody needs to be at the address to sign for the parcel, otherwise The Royal Mail will either attempt to give the parcel to your Neighbour for safe keeping or will take the Router back to their local collection Depot for you to collect or rearrange a new date where somebody must be at home.

 

Here's a help guide for the NowTV Box or Stick where i believe the NowTV Hub Router works on a similar delivery principle.

 

https://help.nowtv.com/article/when-will-i-get-my-now-tv-order 

 

Maybe give the NowTV Broadband Team a call for clarification.