I had been having issues with a networked speaker dropping it's connection (or seeming to) for the past week. Today this has gone to extremes. My wifi speaker can connect to bbc sounds, but not spotify, my wirelessly connected laptop can connect to some websites, but not others (most notably it could not connect to nowtv.com), and it cannot connect to my pc connected through ethernet (Phone, laptop and computer cannot connect to the router Hub Two's control panel). I have turned all devices off and on again and the router is sitting with 3 green lights on power internet and wireless. This all was noticed as failing at 11:30GMT 11/02/2022. Given that communication with the router will not work, how can I resolve this?
A few things that i would try.
1. Split the wifi Network on the NOW Hub 2 Router.
2. Make sure Broadband Buddy is set to the appropriate age rating (i use age 18 myself).
3. See if disabling IPV6 on the NOW Hub 2 Router makes a difference, where IPV6 is known to be a little buggy on the Sky Routers and it made a difference for me when using my NOW Hub 2 Router (no more dropouts using Spotify).
Have you tried pressing the reset button on the back of the Router for about 15 seconds ?
Also try a different internet browser when attempting to access the NOW Hub Router webpage settings by typing 192.168.0.1 in your internet browser url address bar.
No joys in either, I didn't expect the soft reset to work when the hard reset had failed, but had some hope that a change in browser might work given the patchy nature of the wireless (not ethernet) connection.
If you are going around in circles and not getting no joy out of the NOW Hub Router, then give the NOW Broadband Team a call (using the telephone number from this link page below).
I called them & snap shot my set up giving my address my setup is fine as I’ve reset taken wires out etc but she said its been detected in my area down to sky??? I didn’t no sky was soul suppliers as I joined now tv contract with them only minimum package I pay every month
Now is owned by Sky and uses the Sky infrastructure for its broadband.
If Sky have broadband problems, Now have broadband problems.
Given that you cannot connect to the routers interface on a wired PC, something very basic must be going on. I would disconnect everything, reboot the router and connect only the wired PC.
If the PC only works I would start adding things back one at a time.
If the PC only doesn't work, then disconnect it and try one other device (in case the PC is screwing up the LAN somehow). If it still doesn't work it will probably need a new router.
My internet completely went off Friday evening I spoke on phone yesterday evening to say was fault in area governed by sky & would be resolved soon as possible still have no internet can anyone help as I thought was my now tv box so been told to keep it way setup is as shown pics still orange light!!