Router Connected Devices

[NHGlos]

Hello

I was recently checking my home Wi-Fi router settings and noticed an unknow device connected to it - definitely not something of mine. I changed the password and then went about amending passwords on my devices, despite changing the password, it still instantly shows up connected to my router - before I've even amended any of my devices.

Incidentally, when I went to change the password on my iPhone, a pop up came up asking me if I wanted to share my password with "XXXXX" - the name of the afore mentioned unknow device. As i said, i have no idea what this other device is.

Thanks in advance

[gavs82008]

@NHGlos 

If you do a factory reset to the router, this should boot off all devices.

https://help.nowtv.com/article/improve-broadband-speed

[NHGlos]

Thank you, I'll give that a try.

[schnapps]

Hi @NHGlos 

The unknown devices on your list is common when using a Sky or NOW Router.

I have a couple of unknown devices connected to my NOW Hub 2 Router.

Have a read of this thread taken from the Sky Community Forum.

https://helpforum.sky.com/t5/Broadband/Unknown-device/td-p/3664756 

Also I believe the Apple message is some sort of Apple thing which is nothing to worry about.

I don't own any Apple products, but try the search box on the Community here for any similar results or maybe try a search with your internet browser.

[schnapps]

Hi @NHGlos 

Is this the message your are seeing on your iOS devices (see link thread below) ?

https://community.nowtv.com/t5/NOW-TV-Box-black/hub-two-router/m-p/583809 

[NHGlos]

Thank you, I'll take a look.

[RoyB]

@NHGlos 

Get the free Fing app on an Android device (its available on iOS, but too limited by Apple policies to be any use) and see if this throws any more light on what is on your router device list; it does its own interrogating and device list checking.