Rooter Delivered Late. Line not active, no delay on my account page

[Anonymous User]

As per the title really. My rooter was delivered today, was due on the 14th. My line has not been activated and it says on my order tracker that it's due to be active on the 14th with no mention of a delay. Payment yet to be taken.

Any ideas?

[gavs82008 · Accepted solution]

@Anonymous User 

Call the broadband team. 

https://help.nowtv.com/get-in-touch/now-broadband-calls/installation-and-setup

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412472

[Anonymous User]

@gavs82008 Cheers. I called and they raised a ticket with their "back office" I doubt it will happen today but they've not taken payment so I'm not paying for a service I'm not getting.

Thanks for your help. Fingers crossed it gets sorted quickly!