22-07-2021 18:55
Hi please help some how someone is using my now TV account I've just reset my password and thought it would kick everyone off, it hasn't and I currently can't access my now TV.
What can I do to get this person off my account thanks in advance
22-07-2021 19:19
Hi @Anonymous User
You also need to do a forced logout on all devices (see link below for further details).
https://help.nowtv.com/article/tips-to-help-you-keep-your-account-secure
Plus i would suggest adding a Payment Pin to your account as well.
07-08-2021 11:38
remove some of my devices on my now tv
08-08-2021 15:38
@Anonymous User @gavs82008
At a guess - since this isn’t quite the issue that @schnapps replied to - you have hit the new ‘1 device at a time’ rule that replaces the old ‘2 devices at a time’ rule for members without Boost.
So two things:-
(i) you can’t remove devices;
(ii) it wouldn’t make a blind bit of difference if you could.
And your choices are:-
(i) suck it up and watch on only one device at a time;
(ii) pay £5/mo* for Boost and be able to use 3 devices at a time. Also not get adverts. And also get 1080p video and 5.1 surround sound, on compatible devices;
(iii) throw the Now teddy out of the streaming pram and spend the money elsewhere, on a rival service perhaps, or some DVDs, or whatever you choose.
You will not be alone in doing the latter, assuming all the member threats here to do this are actually carried out. And if enough people do it, maybe Now will rethink their strategy here.
* But after the initial £5 payment, start the Cancellation process straight away, and see what retention offer you get. I’m on £1/mo for three months, so that’s £8 for four months, a more acceptable £2/mo on average. And during the last month of the offer, I will do it again.