I moved into this property about two months ago and have had issues with the internet from day 1, from 10+ (sometimes 20+) disconnections a day to massively fluctuating internet speeds going from a 37Mbps connection down to 1Mbps connection randomly
When we moved in we subscribed to the "NowTV Super Fibre" which is supposed to provide average download speeds of 63Mbps.
I know Openreach have checked your internal wiring, but have you tried with the router in the test socket. If it still fails there, the problem is eternal to you.
As for the speed you can see what Openreach believe your line to be capable of here:
The speeds ISP's quote are sync speeds and not actual download speeds
It does sound like Openreach need to take another look.
@JohnH1 good advice . The database holds details of bt phonenumbers but not for other isps who own their own unbundled lines. You may have to click the 3 horizontal lines top left and use the address checker. The results are very accurate so if you want to copy and paste the table for someone to look at
Hi, I checked it up on BTWholesale as suggested and it shows a high of 44 on a clean line or 42.8 on a impacted line with a low of 31.2 on a low line clean line and a 27.4 on an impacted line
It's 5:20am and my current download speed is 35.9Mbps with an upload speed of 7.2Mbps. However, about 10 minutes ago we had another disconnection.
The actual speeds we're getting most of the time seem to be about right? It's the disconnections that we want BT/Sky/NowTV to fix.
What is noticeable is your cabinet is on a waiting list which means all the slots are full this creates crosstalk and contention and reduces speed. What started as a 63Mbps service will be reduced until such a time as openreach decide to put in extra capacity to ease the congested cabinet
However a constant line drop of more than 10 a day should constitute a line fault if it is the internet light turning red as opposed to wifi disconnects.
To back up your case you may want to create a thinkbroadband.com bqm account using your public ipv4 address and copy and paste the live graph "direct link" http
As soon as you post the link the line drops will show as 40-60% to 100% packet loss and can be monitored live
Does your router reboot each time you have a "disconnection"? If it does they must be able to see that at their end.
Have you tried it in the test socket? If it still fails there then you will need to keep badgering Now until they fix it. Have it in the test socket when you call as they may ask you to do that.
Thanks for your reply AllanC, I appreciate your replies!
I assume the high load on the cabinet is why the regular speed fluctuates so much throughout the day going from 36Mbps~ down to 20Mbps~
The thing is some days it doesn't disconnect loads, like yesterday we only had 2 disconnections. It's the same as how like 4-5 days ago we had no disconnections one day and then the very next day we had 15+
Here's the graph from yesterday
The first disconnection is at 8am which isn't shown in the graph above? The second disconnection is however shown and that was at 5:10~.
We also had major slowdowns in speed during a few of those big spiky areas that I could notice when browsing sites. I even ran speed tests throughout the day and had two speedtests that came back with 5Mbps, two that came back with 1Mbps, one that came back with 15Mbps and one that came back with 10Mbps~. Right now it's at 30Mbps
I'm not sure, the lights on the two today did show that it had disconnected and then eventually reconnected and thus the lights returned to green.
I've not, though remember the houses wiring & boxes were all replaced and the engineer tested the line and suggested it was all good.