Recently Joined Intermittent Speed

[Anonymous User]

Hello All,

We've recently joined NOW Broadband, after moving due to a competitors pricing rising quite considerably.

Whilst we love the price being charged, I'm noticing intermittent connection speeds and under the speed promised also. We are about 5-6 days in being with NOW and with my speed tests bouncing between 5mps to 51mps, it's rarely a stable speed and only hit above the guaranteed speed 4 times.

When I go to test the line through the dedicated page here, it says we're receiving 70.5mps, I certainly have not seen that speed once even when I'm right on top of the router.

Any advice would be greatly appreciated.

Thanks

[gavs82008 · Accepted solution]

@Anonymous User 

Give it till after 10 days. As the speed will go up and down for a bit during that time.

https://help.nowtv.com/article/why-does-my-broadband-speed-vary-in-the-first-ten-days

Are these speeds over Ethernet or Wi-Fi? 
If it’s the latter you can split the signals which should help the speed.

https://help.nowtv.com/article/improve-broadband-speed

[Anonymous User]

Hello,

Thank you just realised we are 7 days in, so I will re-test upon the 10 days.

It is indeed through WiFi, as mentioned will re-test and split the band if necessary.

Thank You 

[Anonymous User]

Without a doubt your problems seem to be Wi-Fi related. The Now router doesn't have the best reputation when it comes to Wi-Fi. Unfortunately if you wait until the 10 days are up, there is very little time to leave within the 14-day cooling off period.