Help
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

‎08-11-2022 23:29

Received notification of install and router - but no order!

Hi All

i have received an SMS stating my router will be delivered tomorrow, after having an engineering date cancel 14 days back now. 

I now do not have any appointments or orders visible yet am told the router is on the way. 

ive actually sourced the line from elsewhere as there have been too many delays but cannot see anything to cancel now, just receiving comms for kit and installs!

 

help. 

0
1 REPLY 1
gavs82008
Legend 5
Legend 5

‎09-11-2022 7:30

@Anonymous User 

You need to call the broadband team. As we are just customers like you it will be speculation and trying to point you in the right direction.

https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412518
FYI that I do not work for NOW, just a NOW customer trying to help
0