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Anonymous User
Not applicable

Quiet phone line

Just signed up with NOW TV for phone and broadband and went live on Tuesday. The internet seems to be okay, enough for my needs anyway, but as where I live doesn't have a mobile phone signal the landline is vital. It's on and I can make and receive calls without a problem, however, although the person I am speaking with can hear me clearly I cannot hear them! It's very very quiet and I have tried to increase the volume on my handset with no improvement.

I can't call NOW TV as I cannot hear them and the live chat seems to be unmanned every time I try to use it. Any ideas? I can't use the phone if I can't hear anyone on the other end and must have a working line due to medical issues.

I'm not highly technically minded but my daughter is and she cannot find a solution either so far.

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