25-07-2018 22:43
I am having problems using the SplashID application on my iPhone and Mac. It refuses to connect to their site to sync keys - claims it cannot create a secure connection. Prior to moving to NowTV broadband I had no issues. If I turn off WiFi on my iPhone, and just use cellular, I can sync okay.
Trying to access https://www.splashid.com in a browser responds with a similar error about not being able to create a secure connection. Trying the same website at work, I can connect to the site successfully.
Is anyone else having problems connecting to certain HTTPS websites?
26-07-2018 8:32
Hi @Anonymous User
Have you tried altering or switching off the broadband buddy setting by signing into your account on here and going to My Account > Parental Controls to see if that makes any difference?
30-07-2018 22:19
Thanks for the suggestion - I tried that but made no difference.
After a bit of checking, with traceroute, I found that my local network was misconfigured. The splashid site's IP address started 192, such addresses were not being allowed out of my local network.