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Anonymous User
Not applicable

‎08-10-2020 11:34

Problems accessing service status

My broadband went live on Monday 5 October, but since I want to check what speeds I am receiving I tried to access the service status. I am unable to do this since I get the message "You're waiting for an order or booking Sorry, we can't check your broadband service while you're waiting for a new NOW Broadband Hub or an engineer visit." This message still appears, three days after going live. How do I work around this?

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2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎08-10-2020 14:37

@Anonymous User 

I do not have Now TV Broadband. So I can only help on assumptions. 

 

To ask a daft question, can I assume you have your broadband working? 

 

Are these messages you are seeing from your Now TV Account?

FYI that I do not work for NOW, just a NOW customer trying to help
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Anonymous User
Not applicable

‎08-10-2020 16:59

In response to gavs82008's comment
@gavs82008 The broadband is working, but slower than the 'guaranteed'
speeds; and yes, the messages are from my Now TV account - it was tracking
the order itself without apparent problems, until I was connected!
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