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Anonymous User
Not applicable

Post Engineer Visit Broadband Activation

Hi, 

 

An engineer was scheduled today (my line activation day), and I got notification that he had been. I think this was to work on the box in the street. It said he has completed his work hours ago, so does that mean that it can still take up until midnight to go live, or should it have went live after he had finished? 

 

Thank you in advance. 

1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

For now all you can really do is leave the NOW Router left powered on.

 

If nothing happens by Midnight, then phone them in the morning (use the telephone number on this link page below).

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

 

The telephone number from the above link is open from 8am to 8pm each day.

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12 REPLIES 12
Anonymous User
Not applicable

Hi everyone, my Internet was activated later that night. Thanks for your help. 

schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Good to hear 👍.

Anonymous User
Not applicable

Thanks for all your advice and for keeping me sane!