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Poor wifi upstairs

Been with nowtv for less than 30 days now and had terrible service. Had engineers out twice and line fixed now. Good service downstairs, but upstairs almost no WiFi. When connected, regularly drops out! Was told its because I have thick walls! Didn't have this with talktalk and that wasnt super fast fiber! Expected much better service and connection. Sadly decided to leave as paying for a service, and sadly just not getting it. Shouldn't need to use boosters! 

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