I've recently joined Now Broadband but have poor wifi. I spoke with the Help team and they've suggested using my old BT router but I'm not sure how to connect this, any ideas?
I don't know if they mean using the bt hub as a modem bridge in conjunction with a 3rd party router of your choice
The router side of the hub is not compatible with skys/now dhcp option 61 so more info is needed
What bt homehub do you have ?
What router are looking at?
Please supply as much info in order that proper advice can be given
I have Now Hub two and BT smart Hub 2.
I'm not techy just trying what the Help team suggested, the range is so poor and connection drops a lot. I wasn't aware using another Hub was an option until they suggested it. Previously when I spoke with the helpt team they suggested resetting and using the BT Mesh disc I have but I couldn't get that to connect .
If the intention is to use the bt homehub as a complete replacement bt uses pppoe to authenticate the connection sky uses pppoa on adsl up to 24Mbps and dhcp option 61 on vdsl up to 80Mbps
Either way the router will have the authentication hardwired onto the router and cannot be changed
Hence my assumption that the set up would be
Bt homehub in modem mode (bridge)-> 3rd party router
What bt homehub do you have?
Assuming you have tried to split the Wi-Fi signals?
Your Hub Two is dual-band (2.4GHz and 5 GHz). Splitting these bands to create 2 different Wi-Fi networks can help to improve the speed to your devices. Here’s how to do it:
Thanks for the help, Now are sending a new router. Seems ridiculous that I can pick up numerous neighbours signals but not from the router in my own house. Hopefully the new one will be better.
Just wondering if you have had any better wifi reception with the new router?
Sorry to say the new router hasn't improved things. I tried splitting the signal too but just meant I had to be careful what devices were on each setting to get them to communicate. Having to reset all the passwords was frustrating too. If you're having similar issues best advice I think is to invest in a mesh device or switch providers.
Thanks for the feedback - it looks as if there is little point in me asking for a new router. I may have a look at trying to use one of my previous routers instead of the NowTV one, or invest in an extender for upstairs!!
I was told there had been a batch of faulty routers earlier in the year, don't know if that was true or not but trying a different one seemed worth trying. Also the help desk checked my connection and could see it had been dropping out a lot. From experience the Mesh system worked seamlessly where as with the extender I had to switch manually between the devices. Mesh costs more but there are some Black Friday deals at the moment that you may be able to take advantage of. Good luck with whatever you do.
I've split the signal but which should I use? And does this mean I need to reset all my devices again? I assume if I want them to connect to each other, ie Alexa to the smart kettle they need to be on the same setting?
Oh I see, there is only one option where the signal is bad. It's still not great, maybe you need to give this the 10 days settling in period too!!
I was very naive in thinking that all broadband was the same, my previous provider said their's was better but I thought this was a tactic to get me to stay with them, clearly not. Thanks for the help.