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Anonymous User
Not applicable

Poor quality cast despite download

I am having problems casting to a chrome cast from my mobile phone. 

I have downloaded the episode and while it intermittently has clarity, mostly it's pixelated.

It's as though it's steaming despite the fact I've downloaded it. 

 

I've tried restarting my phone/the chromecast and playing from "my downloads" menu and the main menu of the show. If it prompts me, I always select "play download".

 

Any suggestions to resolve?

3 REPLIES 3
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

Out of curiosity the TV show and episode in question is not Game ot Thrones S8 Ep3 ?

 

Anonymous User
Not applicable

No, but it was Game of Thrones. I have actually given up trying to cast any downloads and instead streaming, which gave me a better image (makes zero sense to me.)

RoyB
Legend

A download is just a stream coming down as it loads, and that stream has significantly longer to feed down when you are watching it in real time.

 

Might that explain how watching a stream instead of downloading it gives you a better image?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.