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Anonymous User
Not applicable

‎20-03-2022 8:25

Poor condition

I can only get internet in the 1 room where the hub is and I'm not sure where to report this too

0
2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎20-03-2022 8:40

@Anonymous User 

How long have you been a broadband customer for? 
If it’s 10+ days then give the team a call, number is in my signature below. 

Assuming you’ve tried to do a factory reset to the router?

 

You could always try sitting the Wi-Fi bands, although this will help speed more than coverage. Worth trying though.

https://help.nowtv.com/article/improve-broadband-speed

FYI that I do not work for NOW, just a NOW customer trying to help
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chilli2
Elite

‎20-03-2022 10:23

In response to gavs82008's comment

Check your modem/router position as this will have an effect, if you can dont put it on the floor, in a window ledge, near a TV, fish tank, as this will have an efect.

 it should be placed as central as possible.

 

Next download an app called wifi analyzer ( android) and use that tho check the signal

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