Poor Onboarding

[Cs99]

I am a new Now customer,

My first activation date was initially delayed, I thought OK it happens, the second date has now been and gone still nothing. 

I got no contact about further delays it just never got switched on.

I called them to be told that they don't know what the issues are and now I've been told I I've have to wait a further 72 hours just so that I can be told what further delays I can expect now.

Everyone I've spoke to on the phone has been lovely.

But I have to say I am not impressed as a new customer.

[redchiz1]

Sorry to see this, but there is every chance that this is down to delays by Openreach doing the necessary network switching work as they do for most ISPs. I can only suggest that your persevere with the customer services team for updates, I am delighted to see that they have at least been "lovely."  🙂

One thing to console yourself with is that you should be entitled to compensation for the delay in your go live date, see here:

https://help.nowtv.com/article/auto-compensation