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Anonymous User
Not applicable

Poor/Non-existent signal in other nearby rooms from router

We’ve been a NowTv customer for about a month. We live in a small bungalow. Router in the sitting room. Cannot get or struggle to get a signal in a bedroom about 15ft away from where the router is. Frustrating to say the least. Was with BT before and have to say router was very good in comparison. Have done a speed test and of course it says their is no problem and all ok but the reality is different. 

1 ACCEPTED SOLUTION
RoyB
Legend

@Anonymous User 

 

Did you do the speed test in the bedroom?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.

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11 REPLIES 11
Anonymous User
Not applicable

No I haven't done the speed test

Anonymous User
Not applicable

No, I haven't done the speed test in the bedroom