27-01-2023 12:45
Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed
Otherwise call the broadband team and ask for full investigation of the line, could be a fault as far back as the cabinet. See link below for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1