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Advocate

Poor Download speed

Not getting guaranteed download speeds. Have been user for many years. Have done all checks advised.

 

 

 

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Stage 

Have you done a factory reset to the router indicated in the link below?https://help.nowtv.com/article/improve-broadband-speed

Otherwise call the broadband team and ask for full investigation of the line, could be a fault as far back as the cabinet. See link below for number.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help