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Anonymous User
Not applicable

‎19-05-2018 7:48

Ping all over the place more than two weeks after installation

Hello

 

I had 76mb/s NowTV fibre installed over two weeks ago.

 

My ping is normally in the 10 ms - 13 ms range, which is obviously very good. However it is spiking to around 400 ms every 10 pings or so, sometimes multiple times in a row. Ocassionally packets are getting lost. It just humped to 400 ms for four pings then a fifth to 2100 ms. Online gaming is a waste of time and I am struggling with Skype for Business calls, occassionally being thrown out of meetings.

 

Anyone know what to do? I have switched the wifi channel so I am now using a channel which nothing in the ciscinity is also using.

 

Thanks

 

Steven

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1 REPLY 1
Tony-D
NOW Team Member
NOW Team Member

‎20-05-2018 9:47

@Anonymous User wrote:

Hello

 

I had 76mb/s NowTV fibre installed over two weeks ago.

 

My ping is normally in the 10 ms - 13 ms range, which is obviously very good. However it is spiking to around 400 ms every 10 pings or so, sometimes multiple times in a row. Ocassionally packets are getting lost. It just humped to 400 ms for four pings then a fifth to 2100 ms. Online gaming is a waste of time and I am struggling with Skype for Business calls, occassionally being thrown out of meetings.

 

Anyone know what to do? I have switched the wifi channel so I am now using a channel which nothing in the ciscinity is also using.

 

Thanks

 

Steven

@Anonymous User Is this on only one device? Your computer?

0