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Anonymous User
Not applicable

‎16-05-2022 18:52

Phone line

When I set up our contract nowTV said that I would be able to keep our previous landline number. However I have since found out that I have been switched to a new phone number. I would like to go back to my previous number but have no way of contacting nowTV to do this. Does anyone have any suggestions?

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3 REPLIES 3
chilli2
Elite

‎16-05-2022 19:00

When you signed up - assuming this was online  did you:

Enter your phone number into the availability checker

tick the box to say i want to keep my number - and put the number into the little box thats not that easy to spot as well ?

 

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Anonymous User
Not applicable

‎16-05-2022 19:03

In response to chilli2's comment

I did do it online. I did the first part - but I don't remember putting it in a second time. Is there a way to resolve it?

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gavs82008
Legend 5
Legend 5

‎16-05-2022 19:40

In response to Anonymous User's comment

@Anonymous User 

Give the broadband team a call to see what can be done.

https://help.nowtv.com/get-in-touch/now-broadband-calls/switching-to-now-broadband-or-moving-home

NOW Broadband Members can call us 8am–8pm, 7 days a week.

03300 412518
FYI that I do not work for NOW, just a NOW customer trying to help
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