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Anonymous User
Not applicable

Phone line voicemail turned off

Set up account for broadband and calls. Voicemail has been switched off. How can I switch it back on again? TIA

8 REPLIES 8
Anonymous User
Not applicable

How do I turn voicemail on?

gavs82008
Legend 5
Legend 5

@Anonymous User 

Have a look at this link. Expand the section on voicemail should point you in the right direction.

 

https://help.nowtv.com/article/call-features

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable
Thanks for trying to help but I already tried what you suggested to no
avail, When I phoned it is a press a key option system with not a human in
sight and none
of the options mentioned voicemail (and I tried them all ). I also tried
several times to talk to someone online but it says no one available every
time (crap outfit)
gavs82008
Legend 5
Legend 5

@Anonymous User 

What number did you call? Because the broadband team is a free from 0800 number.

 

Call the broadband team, number found on the link below. 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

 

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW TV advisor.

 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable
Thanks for your help once again. The freephone number was the one that I
tried several times but kept saying no one was available. I have sent an
email so I will have to see what the reply is, if I get one. Who would
think it is so hard to get voicemail switched on
gavs82008
Legend 5
Legend 5

@Anonymous User 

Very odd. Would have assumed you could have got through! 

You are right in sending an email. Hopefully they will let you know what needs done on your end if anything.

FYI that I do not work for NOW, just a NOW customer trying to help
Sheena
Advocate

I have a new broadband and calls contract with Now. All is ok except voicemail on my landline.. A recorded message says voicemail is switched off, ask Sky to switch it on. I have spent ages on the Now website, but no luck

gavs82008
Legend 5
Legend 5

@Sheena 

Use the number in my signature to call the broadband team.

FYI that I do not work for NOW, just a NOW customer trying to help