Phone line stopped working

[Gina1]

My phone line has just stopped working ? Have left it a few weeks . Checked phone line , phone etc all works. Broadband working perfect . I live on my own and have poor health so really need it to be fixed 

[redchiz1]

Have you tried connecting the phone directly at the test socket, if you have one? Otherwise, you need to call 0330 041 2518 from a mobile, or other line. 

[Gina1]

Yes I have ? Still nothing

[gavs82008]

@Gina1 

What do you mean by still nothing?

When you called the number, what happened? As a guess NOW would arrange with OpenReach to send out an engineer to investigate.

[Jayach]

You really need to contact Now. Use the methods in the link below, call from a mobile if you have one.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1