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Navco786
Advocate

Phone line not working

Hi

My phone line is not working properly. When I call it from my mobile I get nothing but when I call from my landline to my mobile a different number shows up on the caller ID. Its like my number has been changed. I checked the fault checker on this site and it says there is an issue but doesn't say what I'm supposed to do next. 

2 Replies
gavs82008
Legend 5
Legend 5

@Navco786 

Call the broadband team. See link for the number.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
Borishancock
Advocate

Sounds like we have the same problem I have perfect Internet but my phone doesn’t work at all have you managed to get it sorted out