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Anonymous User
Not applicable

‎15-10-2021 10:39

Phone line not working

Now package went live on Monday, and everything was fine.

Thursday night I suddenly have interference on the phone line (broadband is fine) and cannot receive calls - it is constantly engaged. Cannot find help on the website or live chat. Phoned the only phone number available and the automated service told me that it was for broadband only. Who do I call / what can I do to resolve this please. Very urgent as my mobile signal is weak and I rely on the landline.

Thanks

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1 REPLY 1
gavs82008
Legend 5
Legend 5

‎15-10-2021 11:00

@Anonymous User 

Number to call found below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

 
  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help
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