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Anonymous User
Not applicable

Phone line making terrible crackling

My landline is so noisy and has been like 5at for about 3 weeks. I really rely on it but it’s impossible to make a call lasting longer than a couple of minutes. I’ve tried all the usual things, unplugging etc. This happened before with other companies. Open reach adjusts something in a box locally and it gets fixed. But, how do I get hold of a person ? It’s impossible to find a contact. I’ve tried all the menus, chatbot and now sent a complaint but it’s so time wasting. Other than cancelling my contract I don’t see a way through. I’ve only been with them 3 months.

3 REPLIES 3
gavs82008
Legend 5
Legend 5

@Anonymous User 

If you do a search on the forum you will find endless number of posts that contain the number. See below link nonetheless.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Thanks so much for taking the time to do this for me. I did get through on that number and they are taking steps to sort it out. Its a great relief not to be worrying about what to do. You've been a huge help. I'll pass on my help from you, next time I can do so. 

gavs82008
Legend 5
Legend 5

@Anonymous User 

No need mate, just a fellow customer trying to help out where possible. 
Glad you’ve got something in the world to get it sorted 😎

FYI that I do not work for NOW, just a NOW customer trying to help