Phone line does not work

[Christopher]

When someone rings you can hear a ring the phone is ringing but the phone does not ring cannot ring out on phone says no line try new phone  still did not work tried to put it into the master socket still did not work does anyone know what the problem is

[gavs82008]

@Christopher 

Check this link for a list of troubleshooting on your phone line.

https://help.nowtv.com/article/fix-problems-with-my-phone

Also you can use this link to get in touch with the broadband team.

Options are Live chat, free phone number and filling out a form.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1