Phone call knocks out broadband

[Anonymous User]

Hi

Every time I get a call on my landline it knocks out the internet until about 5 mins after end of call. So find I have no internet access and not able to watch TV.

Any suggestions?

Technical checks via NOW TV show all working ok.

[schnapps · Accepted solution]

Hi @Anonymous User 

Report it to the NOW Broadband Team using the telephone number on this link page below.

If you haven't got access to a working phone or mobile, then send them a message on the Web Form on the same link page below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

[RoyB]

@Anonymous User 

Hopefully you got it solved? But that was what happens if you run without a microfilter on the line.

If there isn’t a microfilter in the BT Master Socket, you need the one that should have come with the router, a little cable about six inches long.