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Cannygran
Advocate

Phone call knocks out broadband

Hi

Every time I get a call on my landline it knocks out the internet until about 5 mins after end of call. So find I have no internet access and not able to watch TV.

Any suggestions?

Technical checks via NOW TV show all working ok.

1 Solution
schnapps
Legend 5
Legend 5

Hi @Cannygran 

 

Report it to the NOW Broadband Team using the telephone number on this link page below.

 

If you haven't got access to a working phone or mobile, then send them a message on the Web Form on the same link page below.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

View solution in original post

2 Replies
schnapps
Legend 5
Legend 5

Hi @Cannygran 

 

Report it to the NOW Broadband Team using the telephone number on this link page below.

 

If you haven't got access to a working phone or mobile, then send them a message on the Web Form on the same link page below.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

RoyB
Legend

@Cannygran 

 

Hopefully you got it solved? But that was what happens if you run without a microfilter on the line.

 

If there isn’t a microfilter in the BT Master Socket, you need the one that should have come with the router, a little cable about six inches long.

Please note that I am just a customer like you, and my advice may well be worth no more than exactly what you paid for it.