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Cannygran
Advocate

Phone call knocks out broadband

Hi

Every time I get a call on my landline it knocks out the internet until about 5 mins after end of call. So find I have no internet access and not able to watch TV.

Any suggestions?

Technical checks via NOW TV show all working ok.

1 Solution
schnapps
Legend 5
Legend 5

Hi @Cannygran 

 

Report it to the NOW Broadband Team using the telephone number on this link page below.

 

If you haven't got access to a working phone or mobile, then send them a message on the Web Form on the same link page below.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

View solution in original post

2 Replies
schnapps
Legend 5
Legend 5

Hi @Cannygran 

 

Report it to the NOW Broadband Team using the telephone number on this link page below.

 

If you haven't got access to a working phone or mobile, then send them a message on the Web Form on the same link page below.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1 

RoyB
Legend

@Cannygran 

 

Hopefully you got it solved? But that was what happens if you run without a microfilter on the line.

 

If there isn’t a microfilter in the BT Master Socket, you need the one that should have come with the router, a little cable about six inches long.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.