Parental controls on hub

[GnrWestwell]

I have recently got my hub 2 and for some strange reason you have locked it up with parental controls... This is not acceptable I will control my settings this needs sorting out asap also why is the no direct help support your website does not have a phone number to call and this is a situation that calls for a discussion with a technical advisor 

[schnapps]

Hi @GnrWestwell 

Have you gone into your online account and changed the Broadband Buddy age rating from it's default age 13 setting ?

https://help.nowtv.com/article/broadband-buddy-troubleshooting 

[Jayach]

If you need a number to call, you can find one here:

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

However as @schnapps says, you change you content controls via your account, not the router.