20-04-2021 22:30
hi guys, recently renewed my broadband contract for another 12 months, and upgraded to super fast, or whatever the highest package called - but its slower than I've had for the previous 12 months! What I needed was a faster upload speed. Anyway, upload no quicker, and download slower! Still works fine, but defo not worth the extra tenner a month. Anyone else had same happen? Am I tied in regardless of the fact it's not meeting its promises!
Ta
Lou
X
21-04-2021 7:23
@Anonymous User
When you upgrade your broadband with any provider the speed will fluctuate a fair bit for about a week.
Have you tried setting the router back to factory settings?
https://help.nowtv.com/article/improve-broadband-speed
You could always call the broadband team to discuss, but I suspect they will tell you to give it a week for the connection to “settle down”.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1
How to submit your complaint: