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Anonymous User
Not applicable

Paid for upgrade to 'fastest' broadband and its slower!

hi guys, recently renewed my broadband contract for another 12 months, and upgraded to super fast, or whatever the highest package called - but its slower than I've had for the previous 12 months! What I needed was a faster upload speed. Anyway, upload no quicker, and download slower! Still works fine, but defo not worth the extra tenner a month. Anyone else had same happen? Am I tied in regardless of the fact it's not meeting its promises! 

Ta

Lou 

X

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

When you upgrade your broadband with any provider the speed will fluctuate a fair bit for about a week.

 

Have you tried setting the router back to factory settings? 
https://help.nowtv.com/article/improve-broadband-speed

You could always call the broadband team to discuss, but I suspect they will tell you to give it a week for the connection to “settle down”.

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

  • Give us a call on 08007591213 to speak directly to a NOW advisor
FYI that I do not work for NOW, just a NOW customer trying to help