PC connection problem

[CbuNewbie]

My internet connection went live on the 13th September. Phone and Smart TV connected with no problem. However connecting via ethernet cable to PC failed completely with the message:- Ethernet doesn't have a valid IP address.

When I connect over Wi-Fi using a dongle it connects with no issue.

I'm starting to think there is a router problem but would appreciate any other views.

[schnapps · Accepted solution]

Hi @CbuNewbie 

What happens if you go into your NOW Router webpage settings and change the Ethernet setting from Gigabit to Fast ?

[CbuNewbie]

Hi schnapps

Thank you so much - it worked! No idea how but you have now ended a week of frustration.....

[Jayach]

I suspect the Ethernet cable you are using is not at least cat 5e. the Ethernet ports themselves should negotiate the speed.