Called Now once again after two weeks without broadband. So they still don't know when the outage will be fixed, the operator keep telling me that it's affect the whole are and that I have to call Open Reach after I told them several time that it's not up to me to do so. That's what I found on Open Reach website:
"Why can’t you contact Openreach directly? You can, but we’re a wholesaler and we were set up to work for communications providers – the companies that you buy your home or business phones or broadband from. Contacting them is the fastest way to fix a whole range of problems. And if they think the issue is with our network, they’ll contact us and arrange for us to fix it. "
I asked Now to directly contact Open Reach to have any update but the operator keep telling me that they cannot do that. So I don't even know if someone is fixing or intent to fix the problem.
