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Anonymous User
Not applicable

Outages Wrexham

Broadband has been down in Wrexham since around midday on May 29th 2022. 
can anyone confirm what the problem is please and how likely will it be before service is working again?

3 REPLIES 3
gavs82008
Legend 5
Legend 5

@Anonymous User 

You will need to call the broadband team to get an update. Number in the link below.

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

If they point you to the customer community forum tell them that they are wrong to do so as it is not used in that way.

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

FIBRE damaged by an Openreach contractor is the reason behind the power outage in Wrexham, the company has confirmed.

Many residents in Wrexham have been without phone and internet connection since Sunday, May 29.

The problem is still having an impact on areas such as Acton, Rhosddu and Borras in Wrexham today (May 30).

Anonymous User
Not applicable

Now, Openreach has confirmed that one of its contractors cut through fibre which connects around 6,000 properties in Wrexham.

They say they expect all customers to be back online by tomorrow (Tuesday, May 31) with some back up and running today.