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Anonymous User
Not applicable

Orange light for the internet

I've set up my NowTV box and it worked at first for at least a day but now the internet light has gone orange whereas the other two are green. 

 

I've tried resetting it numerous times and have also moved the router to a different port. It is also saying it has not been activated yet even though it was activated on the 1st of October.

1 REPLY 1
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

If you have double checked the wiring between the NowTV Hub Router and your BT master phone socket and tried holding the reset button on the back of the Router for about 10 seconds and the middle light on the front of the Router remains orange, then it looks like there is an issue with your internet line connection.

 

Should this be the case then you will need to contact the NowTV Broadband Team, where you will find their telephone number under My Account > Broadband & Calls whilst logged in on here.

 

Click on the moving home section to reveal the telephone number which is the same telephone number to access all issues with regards to NowTV Broadband.