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Anonymous User
Not applicable

Orange Light - No Internet

NowTV hub green power, green wireless but orange internet. Any ideas?

37 Replies
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

I am assuming your NowTV Broadband is already active previously and you are not waiting for the scheduled live activation switch over date to NowTV ?

 

Also assuming you have tried a soft reboot or factory reset on the Hub Router by holding the reset button on the back of the router for about 10 to 15 secs and made sure the cable between the router and BT socket is connected properly.

 

Then the orange middle light usually means the internet is down and you need further assistance from the NowTV Broadband Team.

 

You will find their telephone number under My Account > Orders & Appointments section (click on any of the drop down arrows to reveal the phone number to call).

 

 

Anonymous User
Not applicable

Theres no phone number anywhere internets down and the website is a pile of sh"t!!!!! 

ukbobboy
Legend

@Anonymous User  @schnapps 

 

Well G (or 5G)

 

If you had bothered to read the letter above your you would've found the answer you were looking for.

Anonymous User
Not applicable

03303323050 this is the number I use the website is balls.

 

Anonymous User
Not applicable

I called 0800 7591177 

Anonymous User
Not applicable

0800 579 11177. Wount make any difference you'll get a message saying that they have problems with their fibre broadband and their technical team will get to fixing it after their tea and biscuits. And if you get thru to someone they'll say the same

 

Anonymous User
Not applicable

I called as soon as it opened at 8am and I didn't wait,  it's a free call and just put your speaker on and leave it hold until you speak to someone just in case it's not part of the bigger outage and they need to look in to it?

Anonymous User
Not applicable

Mine I back up and running here in Belfast.

Anonymous User
Not applicable

Good to hear 😄
Anonymous User
Not applicable

0330 numbers or a ###### up number. Why would you post that. Use the 0800 number. 

 

Anonymous User
Not applicable

THIS IS NO GOOD WHEN IT'S OUT OF THE HOURS THEY BLOODY ANSWER!? 

Anonymous User
Not applicable

NORMALLY IT COMES BACK WITHIN A FEW MINUTES BUT ITS BEEN LIKE HALF AN HOUR NOW I'VE RESET IT 4 TIMES AND STILL NOTHING SO WHAT THE HELL DO YOU RECOMMEND TO THAT THEN?? I'VE ALSO TRIED CALLING, LIVE CHAT AND THE BOT BUT STILL NOTHING IS GETTING ME ANYWHERE I'VE ABOUT HAD IT WITH THIS S***TY INTERNET PROVIDER TUE MIDDLE LIGHT IS STILL BLOODY ORANGE I JUST WANT TO  FINISH WHAT I WAS WATCHING FFS

Overdue
Advocate

Having the same issue 

Anonymous User
Not applicable

Hi 

That's not like now broadband very sorry about this have you missed any payments as they do not try automatically twice customer service do it for you still no your router may be faulty you should be able to purchase one from Amazon or eBay any one on any network should work for example you can use talktalk router with BT sky router with Plusnet so o n 

 

Anonymous User
Not applicable

Got thru to the bot. Got message saying problem with broadband fibre connection and that they're working on it. F#%k knows how long that will be. It's the middle of the night. So I wount expect them pulling their thumbs out their ###### to soon

 

Anonymous User
Not applicable

Having the same issue with Fibre.. Are you in Northern Ireland?

Anonymous User
Not applicable

I'm in Lisburn and it's annoying... 

Lewis66
Advocate

Im having the same issue, I'm hoping this is resolved over night , I'm up at Ballymoney

Anonymous User
Not applicable

I'm supposed to doing a video call in the morning, 

Anonymous User
Not applicable

  • Yipe. It back on this morning again then back off.  ###### service.
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