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Orange Light - No Internet

NowTV hub green power, green wireless but orange internet. Any ideas?

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schnapps Legend 5
Legend 5

Re: Orange Light - No Internet

Hi @RescueRanger 


I am assuming your NowTV Broadband is already active previously and you are not waiting for the scheduled live activation switch over date to NowTV ?


Also assuming you have tried a soft reboot or factory reset on the Hub Router by holding the reset button on the back of the router for about 10 to 15 secs and made sure the cable between the router and BT socket is connected properly.


Then the orange middle light usually means the internet is down and you need further assistance from the NowTV Broadband Team.


You will find their telephone number under My Account > Orders & Appointments section (click on any of the drop down arrows to reveal the phone number to call).



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