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Alex2
Mentor

Orange Internet light

Hi. 

 

I've been having an issue for the past week now. The router has an orange light in the Internet section. 

 

All wires are connected properly. I've tried resetting the router too but no luck.

 

Any ideas?

8 Replies
gavs82008
Legend 5
Legend 5

@Alex2 

Sounds like giving the team a call is best.

 

Have you tried holding the reset button on the router for 10 seconds to factory reset the router?

 

https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1

How to submit your complaint:

 
  • Give us a call on 08007591213 to speak directly to a NOW advisor.
FYI that I do not work for NOW, just a NOW customer trying to help
Alex2
Mentor

Hi, thanks for replying. 

 

Yeah I've reset the router twice now. I called the team a couple of times too and they said they can't help until the 29th. I normally wouldn't mind but I can't watch TV without Internet and I'm on my own this Xmas! 

gavs82008
Legend 5
Legend 5

@Alex2 

How is your mobile phone signal? 

Worst case you can use your phone as a hot spot and then pester them for a reimbursement. 

FYI that I do not work for NOW, just a NOW customer trying to help
Alex2
Mentor

Yeah its looking like I might have to do that. What a nightmare. 

 

Thanks again 

gavs82008
Legend 5
Legend 5

@Alex2 

Sounds horrible mate. Hope you get it sorted in the end!

 

For what’s it worth have a fantastic Christmas!

FYI that I do not work for NOW, just a NOW customer trying to help
Alex2
Mentor

Thanks, I appreciate that!

 

Hope you have a good one too 

Anonymous User
Not applicable

Bad timing for a problem to occur, you have my sympathy.

It's probable the fault is in the Openreach connection, but there is one thing I would try before giving up.

If your router connects via a filter I would try with another filter just in case. If it connects directly to a DSL socket I would try with it via a filter into the test socket.

It may not be the filter at fault, but best to eliminate it before having no broadband over Christmas.

Anonymous User
Not applicable

Also, perhaps these links can help:

NOW Broadband Hub troubleshooting (nowtv.com)

Your service status | Technical checks (nowtv.com)

 

Is the internet LED steady or flashing amber?